Presentation Title: Conflict: The ScrumMaster's Bestie

Presentation Description:
Conflict... whatever you just felt reading that... that's what we'll be talking about. That word alone can enact the fight, flight, or freeze effect, which is why it was one of the most talked about segment from How to get experience as a ScrumMaster without being a ScrumMaster presented at AIC2024. As an experienced ScrumMaster, someone who coaches other ScrumMasters, and a recipient of a Master's Degree in Conflict Management, I'm here to calm your nerves while also build up your stamina. Conflict is just another word for Blocker. In this session, we'll focus exclusively on this hot topic! We'll assess our own reactions to conflict using the Thomas-Kilmann Conflict Mode Instrument (TKI) conflict styles; explore the various types of conflicts/blockers I have dealt with as a ScrumMaster (in terms of people, processes, and technology); discuss a variety of questions we can use to assess conflict/blockers in our own lives, and provide suggestions to practice making this a not so scary word going forward!

Even if you're not a ScrumMaster, this is related to life skills and anyone can benefit.

Learning Outcomes:

• Learn the different types of Conflict Modes

• Complete (or gain access for later completion) to the Thomas-Kilmann Conflict Mode Instrument (TKI)

• Review different types of conflicts/blockers ScrumMasters help to manage: People, Processes, and Technology